Terms & Conditions

These Terms and Conditions apply to services provided by Pram Shed, Unit 50 Containerville, 38–40 The Oval, London E2 9DT. You can contact us at joanna@pramshed.co.uk or 07716 077750.

By using any of our services, including deep cleaning, repairs, courier collection, drop-off, Pram Yard marketplace, Nursery Repair Day, hire, and PS Family membership, you agree to these terms.

1. Collection & Return

We offer collection by our in-house team or a third-party courier depending on your location and service type. Please photograph your items before collection for your own records. We document item condition on arrival.

No packaging is needed for our courier, just collapse your buggy and the courier will handle it. For postal delivery, please package items securely to prevent transit damage.

We aim to collect and return within your selected slot. London traffic, roadworks, and weather can cause delays, we’ll always try to keep you informed. If an incorrect courier option or fee is selected, we may cancel the booking for rebooking.

2. Turnaround

We generally complete orders within two to three working days after collection. Specialist items such as Snoo deep cleans may take up to one week. Our workshop is closed for cleaning and repair work on Saturdays and Sundays. Pre-arranged collections and drop-offs may still take place during selected weekend slots. Weekend days are not included when calculating turnaround times.

3. Cancellations

You may cancel your booking up to 24 hours before your agreed collection or drop-off slot for a full refund.

Cancellations made within 24 hours of the agreed slot are non-refundable, as workshop capacity and, where applicable, courier time have already been reserved for your booking.

Where more than three hours’ notice is provided, we may offer a one-time transfer to another available date. No refund will be issued. Cancellations made within three hours, missed appointments and missed rescheduled appointments will forfeit the full booking payment.

Courier charges already incurred, completed work and parts ordered specifically for a repair are non-refundable.

For services booked to begin within 14 days, you expressly request that Pram Shed begins making arrangements and providing the service during the statutory cancellation period. Nothing in this policy affects any rights that cannot legally be excluded.

4. Eco-Friendly Cleaning

We prioritise ecological products. If an eco product doesn’t deliver our cleaning standard, we may use a child-safe, non-toxic alternative. On rare occasions, oxygen-based cleaners from certified eco suppliers are used for deep stains.

5. Repairs & Parts

Minor repairs use new genuine parts where available, or refurbished genuine parts as an alternative. For rare or discontinued items, we may use compatible parts that are clearly identified and suitable for the repair, with a price adjustment offered. Compatible parts carry no manufacturer-level performance or durability guarantee.

We cannot accept liability for subsequent faults arising from general wear or unrelated parts failure. Snoo Smart Sleeper repairs are limited to specific wear-related components only, electronic, motor, and motherboard repairs are excluded.

6. Nursery Repair Day

Nursery Repair Day is a periodic drop-in workshop session. Attendance is subject to availability and must be booked in advance. Services completed on the day are subject to the same repair, parts, and liability terms as standard bookings. We reserve the right to cancel or reschedule sessions with reasonable notice.

7. Mould Policy

We accept items with mould on a case-by-case basis, please contact us before booking. We use child-safe, non-toxic methods and high-temperature steam to treat surface mould. Deep mould in internal foam or padding may be impossible to remove without compromising the material, we’ll always contact you with a recommendation before proceeding.

We never use bleach or chlorine-based products, and we do not provide clinical sanitisation or certification for allergens, bacteria, or mould spores. Mould removal is cosmetic and hygienic in nature, suitable for everyday family use, not medical or sterile environments. Severe mould may extend turnaround and incur additional charges; we’ll notify you beforehand.

Babies and children are particularly vulnerable to the effects of mould. For heavily affected items, replacement is often safer than cleaning.

8. Item Care & Limits

Only pre-booked items will be cleaned. Unbooked items included in parcels may be quoted separately or left untouched. We restore items to a clean appearance, but scratches, frame damage, and heavy wear cannot be removed by cleaning alone. Some deep-set stains, such as grease, may remain despite treatment.

9. Repairs & Warranty

Paid repairs include a three-month warranty from the date the repaired item is returned to or collected by you. The warranty is limited to the specific repair completed and any parts fitted during that booking.

If the same fault returns within the three-month warranty period, please contact us so that we can assess the item. Where the issue relates to our workmanship or a part supplied and fitted by Pram Shed, we will repair it again at no additional cost.

The warranty does not extend to other wheels, components or parts of the item that were not repaired during the original booking. Any additional repairs completed at a later date will carry their own separate three-month warranty.

The warranty does not cover unrelated faults, accidental damage, misuse, impact damage, overloading, excessive wear, poor maintenance, continued use after a fault becomes apparent, or failure to follow manufacturer instructions. It also does not cover faults caused by the age, condition or deterioration of surrounding parts.

Most buggies we see are already well used, often from birth through to toddlerhood or handed down between families. Older, heavily used or previously repaired items may have reduced structural integrity despite remaining within the manufacturer’s stated weight limit.

Customers must continue to follow all manufacturer instructions and weight restrictions. Where we identify significant wear or a potential safety concern, we may recommend that the item is no longer used.

10. Product Expiry, Recalls & Warranties

It is your responsibility to check that your item remains suitable and safe for continued use, including whether it has expired, been recalled or no longer meets applicable safety standards. Car seats may have a stated expiry date or recommended service life. Customers must check the manufacturer’s instructions and product labels before booking.

Officially recalled items must be addressed directly with the manufacturer. A repair or clean by Pram Shed is not suitable for any product deemed unsafe by the manufacturer or a safety authority.

We actively discourage customers from booking an independent repair with Pram Shed while an item remains covered by a manufacturer or retailer warranty. Customers should contact the manufacturer or retailer first, as they may be entitled to an authorised repair, replacement or other support.

Repairs or alterations carried out by Pram Shed may affect or void an existing manufacturer or retailer warranty. By booking a repair with us, you confirm that you have considered any existing warranty and accept responsibility for checking whether the item remains suitable and safe for continued use.

11. Customer Responsibilities

We carry no liability for pre-existing damage. After return, you are responsible for the item’s safe use, ongoing maintenance and upkeep. Please inspect your item promptly after return and report any visible concerns within 48 hours so that we can investigate them quickly. We accept no responsibility for misuse, neglect, or failure to follow manufacturer instructions after return.

11.1 Uncollected Items
We will make reasonable attempts to contact you when your item is ready. Items not collected within 14 days may incur a reasonable storage charge, provided this has been communicated to you.

Where an item remains uncollected, we may serve written notice requiring collection. If the item is still not collected within the period stated in that notice, we may sell or otherwise dispose of it in accordance with the Torts (Interference with Goods) Act 1977. Any proceeds will be handled as required by law after deducting permitted costs.

12. Aftercare & Storage

We check that returned items are dry and ready for normal use. However, thicker padding and concealed fabric layers may retain a small amount of residual moisture.

We recommend leaving the item open in a warm, well-ventilated room for up to 48 hours before covering it or placing it into long-term storage. Always ensure the item is completely dry before storage and avoid tightly wrapping or over-bagging it, as this may cause moisture to build up.

13. Risk & Insurance

We hold full insurance for public liability, treatment risk, and items in our care. In the event of loss or damage beyond repair, you will receive a like-for-like second-hand replacement or fair compensation based on the item’s used value.

14. Charges & Payment

Full payment is required before collection. Only one discount code may be used per booking. The PS Family member discount cannot be used in conjunction with any other offer or discount code. Our collection slot includes a 10-minute waiting period, delays beyond this may incur a charge.

Prices for deep cleans, repairs, and couriers may change occasionally. We reserve the right to update pricing at any time, but the price confirmed at booking will always apply to your order.

15. Hire

Buggy hire is subject to a refundable deposit, payable at the time of booking. The deposit is returned on collection of the item in the same condition as issued, subject to fair wear. Damage beyond fair wear will be deducted from the deposit. Hire items must be returned by the agreed date, late returns may incur a daily extension charge. You are responsible for the item during the hire period.

16. Pram Yard Marketplace

Pram Yard is a curated marketplace for pre-loved children’s goods facilitated by Pram Shed. Pram Shed acts as a platform and is not party to the transaction between buyer and seller. Sellers are responsible for accurate item descriptions, condition grading, and pricing. Buyers purchase in good faith based on the information provided. Disputes between buyers and sellers should be directed to joanna@pramshed.co.uk and we will do our best to assist.

17. PS Family Membership & Benefits

PS Family membership is automatic for customers who have previously completed a booking with us. Membership benefits are available to logged-in account holders only. Booking as a guest will not include member benefits. Benefits cannot be used in conjunction with any other offer or discount code.

Our returning customer discount applies to a new booking made after the previous service has been completed and at least three months have passed since that booking.

Items submitted together, booked at the same time or divided into separate bookings for the purpose of receiving a discount will be treated as one booking and will not qualify.

The discount cannot be combined with any other offer, promotional code or discretionary discount.

18. Use of Service

Our services are for individual, personal use only. Commercial resale or misuse is not permitted.

19. Satisfaction Guarantee

If you believe your item has not met reasonable cleanliness expectations, please contact us within 48 hours of return with photographs of the area concerned. Where appropriate, we will offer one complimentary re-clean of the affected area. The guarantee does not cover permanent staining, fading, discolouration, wear, damage, odours embedded within internal materials or issues noted by Pram Shed or disclosed before treatment.

This guarantee applies to cleaning services only. Repairs are covered by the repair warranty in Section 9.

20. Photography & Marketing

We may take photographs to document an item’s condition, manage quality control and support insurance or dispute resolution. We will only use identifiable before-and-after photographs for public marketing with your permission. Where no person or identifying information is visible, we may use anonymised item photographs for training and marketing. Please contact us before your service if you would prefer your item not to be used in marketing.

21. Brand Independence & Warranty Disclaimer

Pram Shed is an independent service and is not affiliated with or endorsed by any manufacturer (excluding Micro Scooter, for which we are an official service centre). Brand names referenced remain the property of their respective owners and are used for identification purposes only.

22. Complaints

If you’re unhappy with any aspect of our service, please contact joanna@pramshed.co.uk. We aim to respond quickly and resolve any issue fairly.

23. Respect & Conduct

We are a small family-run business and ask that all communication remains respectful. We reserve the right to refuse or withdraw service in response to threatening, abusive, or inappropriate behaviour.

A Note from Us

Pram Shed is a small workshop, not a large organisation. We put care into every booking and do our best to be flexible and fair. Thank you for trusting us with your family’s kit, we treat every pram as if it were our own.