These terms apply where Pram Shed collects an item directly from a seller or marketplace seller on your behalf, brings it to our workshop for a booked cleaning or repair service, and later returns it to you.

This service allows you to avoid collecting the item from the seller yourself before arranging a separate Pram Shed collection.

By ticking the box, you confirm that you have read, understood and accepted these terms.

1. Item condition & completeness

It is your responsibility as the buyer to ensure that all assembly pieces, accessories and components for your purchased item are present and ready for collection. Before booking, you must contact the seller and request:

• A photograph of all items being sold, laid out clearly so every part can be seen.
• A short video of the product fully assembled and in working order.

All scratches, marks, defects or signs of wear must be identified and agreed upon before the collection booking is made. Pram Shed accepts no liability for undisclosed condition issues discovered after collection.

If parts or accessories are found to be missing after collection, Pram Shed is not responsible for retrieving them unless a further collection is agreed and paid for. Missing components may prevent us from completing the booked cleaning or repair service.

2. Seller location

The seller must be located within our active courier service area. Collections cannot be arranged for addresses outside our coverage zones. It is your responsibility to confirm the seller’s postcode is within our service area before booking.

3. Courier fees

Courier fees are non-refundable once the collection has been arranged or attempted, including where the seller is unavailable, refuses collection, provides an incorrect address, changes the collection arrangements at short notice or the buyer or seller changes their mind.

Where Pram Shed or its courier is unable to provide the booked collection service, we will offer a replacement collection date or refund the unused courier fee.

4. Booking cancellations & refunds

Order refunds (excluding courier fees) are only available if the booking is cancelled at least 48 hours before the scheduled collection date and time. Cancellation requests made within 48 hours of the collection will not be eligible for a refund.

5. Due diligence

Pram Shed is not involved in the purchase agreement between you and the seller. Our role begins when we attend the agreed address to collect the item on your behalf.

You are responsible for confirming the seller’s identity, ownership of the item, the agreed purchase price, the condition of the item and whether all parts and accessories are included.

Pram Shed does not inspect, verify or approve the item before collection and cannot guarantee that the item matches the seller’s description.

If you have any questions about these terms before booking, please contact us.