Terms & Conditions

By using any of our services, including deep cleaning, repairs, courier collection, drop-off, Pram Yard marketplace, Nursery Repair Day, hire, and PS Family membership, you agree to these terms.

1. Collection & Return

We offer collection by our in-house team or a third-party courier depending on your location and service type. Please photograph your items before collection for your own records. We document item condition on arrival.

No packaging is needed for our courier, just collapse your buggy and the courier will handle it. For postal delivery, please package items securely to prevent transit damage.

We aim to collect and return within your selected slot. London traffic, roadworks, and weather can cause delays, we’ll always try to keep you informed. If an incorrect courier option or fee is selected, we may cancel the booking for rebooking.

2. Turnaround

We generally complete orders within two to three working days after collection. Specialist items such as Snoo deep cleans may take up to one week. We’re closed weekends, Saturday and Sunday are collection and drop-off only. End-of-week bookings will be returned the following week. We’ll notify you the day before your return is ready.

3. Cancellations

You may cancel up to 24 hours before your slot without penalty. Same-day cancellations are non-refundable. Within 24 hours but more than three hours before your slot, we’ll offer a one-time reschedule, no refund will be issued. Missed rescheduled slots also forfeit any payment made.

4. Eco-Friendly Cleaning

We prioritise ecological products. If an eco product doesn’t deliver our cleaning standard, we may use a child-safe, non-toxic alternative. On rare occasions, oxygen-based cleaners from certified eco suppliers are used for deep stains.

5. Repairs & Parts

Minor repairs use new genuine parts where available, or refurbished genuine parts as an alternative. For rare or discontinued items, we may use compatible parts that are clearly identified and suitable for the repair, with a price adjustment offered. Compatible parts carry no manufacturer-level performance or durability guarantee.

We cannot accept liability for subsequent faults arising from general wear or unrelated parts failure. Snoo Smart Sleeper repairs are limited to specific wear-related components only, electronic, motor, and motherboard repairs are excluded.

6. Nursery Repair Day

Nursery Repair Day is a periodic drop-in workshop session. Attendance is subject to availability and must be booked in advance. Services completed on the day are subject to the same repair, parts, and liability terms as standard bookings. We reserve the right to cancel or reschedule sessions with reasonable notice.

7. Mould Policy

We accept items with mould on a case-by-case basis, please contact us before booking. We use child-safe, non-toxic methods and high-temperature steam to treat surface mould. Deep mould in internal foam or padding may be impossible to remove without compromising the material, we’ll always contact you with a recommendation before proceeding.

We never use bleach or chlorine-based products, and we do not provide clinical sanitisation or certification for allergens, bacteria, or mould spores. Mould removal is cosmetic and hygienic in nature, suitable for everyday family use, not medical or sterile environments. Severe mould may extend turnaround and incur additional charges; we’ll notify you beforehand.

Babies and children are particularly vulnerable to the effects of mould. For heavily affected items, replacement is often safer than cleaning.

8. Item Care & Limits

Only pre-booked items will be cleaned. Unbooked items included in parcels may be quoted separately or left untouched. We restore items to a clean appearance, but scratches, frame damage, and heavy wear cannot be removed by cleaning alone. Some deep-set stains, such as grease, may remain despite treatment.

9. Wheel Repairs & Warranty

Paid wheel repairs include a three-month warranty, limited to the specific wheel repaired during that booking. The warranty covers labour and parts for that wheel only, it does not extend to other wheels or other parts of the pram. Wheels repaired in a later booking carry their own separate warranty.

Most buggies we see are already well-used, often from birth through to toddlerhood, or handed down between families. We ask customers to accept that manufacturer weight limits may not fully apply to older frames experiencing further wear.

10. Product Expiry, Recalls & Warranties

It is your responsibility to check that your item is thorough for continued use, including whether it has expired, been recalled, or no longer meets legal safety standards. Car seats have expiry dates for safety reasons. If your car seat is out of date, it must be discarded and should not be used after cleaning.

Officially recalled items must be addressed directly with manufacturers. A repair or clean by Pram Shed is not suitable for any product deemed unsafe by the manufacturer or a safety authority. Our services may void manufacturer warranties, by booking, you accept responsibility for checking suitability for continued use.

11. Customer Responsibilities

We carry no liability for pre-existing damage. After return, you bear responsibility for the item’s thorough use and upkeep. Please check your item on return and report any concerns within 48 hours. We accept no responsibility for misuse, neglect, or failure to follow manufacturer instructions after return.

Items not collected or dropped off within agreed windows may be subject to delays or rescheduling. Items left with us for 30 days without correspondence will be considered abandoned.

12. Aftercare & Storage

Returned items are fully dried and ready for use. Leave them open in a well-ventilated room for up to 48 hours to ensure complete dryness throughout. Before storage, ensure the item is completely dry. When covering, avoid over-bagging and allow airflow to prevent moisture build-up.

13. Risk & Insurance

We hold full insurance for public liability, treatment risk, and items in our care. In the event of loss or damage beyond repair, you will receive a like-for-like second-hand replacement or fair compensation based on the item’s used value.

14. Charges & Payment

Full payment is required before collection. Only one discount code may be used per booking. The PS Family member discount cannot be used in conjunction with any other offer or discount code. Our collection slot includes a 10-minute waiting period, delays beyond this may incur a charge.

Prices for deep cleans, repairs, and couriers may change occasionally. We reserve the right to update pricing at any time, but the price confirmed at booking will always apply to your order.

15. Hire

Buggy hire is subject to a refundable deposit, payable at the time of booking. The deposit is returned on collection of the item in the same condition as issued, subject to fair wear. Damage beyond fair wear will be deducted from the deposit. Hire items must be returned by the agreed date, late returns may incur a daily extension charge. You are responsible for the item during the hire period.

16. Pram Yard Marketplace

Pram Yard is a curated marketplace for pre-loved children’s goods facilitated by Pram Shed. Pram Shed acts as a platform and is not party to the transaction between buyer and seller. Sellers are responsible for accurate item descriptions, condition grading, and pricing. Buyers purchase in good faith based on the information provided. Disputes between buyers and sellers should be directed to joanna@pramshed.co.uk and we will do our best to assist.

17. PS Family Membership & Benefits

PS Family membership is automatic for customers who have previously completed a booking with us. Membership benefits are available to logged-in account holders only. Booking as a guest will not include member benefits. Benefits cannot be used in conjunction with any other offer or discount code.

18. Use of Service

Our services are for individual, personal use only. Commercial resale or misuse is not permitted.

19. Satisfaction Guarantee

If your item doesn’t meet reasonable cleanliness expectations, we offer a free re-clean. This guarantee covers cleaning only, repairs are subject to separate terms.

20. Photography & Marketing

We may use before-and-after photographs for training or marketing purposes. Personal information is never shared.

21. Brand Independence & Warranty Disclaimer

Pram Shed is an independent service and is not affiliated with or endorsed by any manufacturer (excluding Micro Scooter, for which we are an official service centre). Brand names referenced remain the property of their respective owners and are used for identification purposes only.

22. Complaints

If you’re unhappy with any aspect of our service, please contact joanna@pramshed.co.uk. We aim to respond quickly and resolve any issue fairly.

23. Respect & Conduct

We are a small family-run business and ask that all communication remains respectful. We reserve the right to refuse or withdraw service in response to threatening, abusive, or inappropriate behaviour.

A Note from Us

Pram Shed is a small workshop, not a large organisation. We put care into every booking and do our best to be flexible and fair. Thank you for trusting us with your family’s kit, we treat every pram as if it were our own.