Pram Shed Terms & Conditions
Welcome to Pram Shed, a family-run eco-conscious service specialising in the deep cleaning and minor repair of prams, buggies and children’s goods. We are committed to delivering high-quality sustainable care while keeping things fair and transparent. Please read these terms carefully before booking.
1. Service Overview
Collection & Return
Items may be collected by our in-house team or a trusted third-party courier depending on your location and service type. We encourage you to take clear photographs of your items before collection for your own records. We document item condition on arrival as part of our internal checks.
No packaging needed for our courier! Just collapse your buggy and the courier will handle it.
If you’re posting your item to us instead, please make sure it’s securely packaged to avoid any damage in transit.
Courier Collection & Return
We aim to collect and return your items during your selected slot. London is a busy city and roadworks, traffic, weather or other delays may affect pick up or drop off times. We will always do our best to keep you informed if we are running late.
Flexible Return Slots
Return slots work differently to drop-offs as each clean or repair may take more or less time than expected. We generally aim to finish your order within two to three working days after collection, though specialist items like Snoo deep cleans may take up to one week. We will contact you the day before your item is ready for return so you can accept the suggested slot or request a new one which we will do our best to confirm.
Orders booked incorrectly with the wrong courier fee will be cancelled and refunded.
2. Service Turnaround
Standard turnaround is two to three working days. We do not operate on Saturdays or Sundays. These are drop-off and collection days only. Orders booked towards the end of the week will be returned the following week. If extra treatment is needed (like mould removal or parts) services may take up to seven days. We will keep you informed of any delays by the morning of the second working day.
3. Cancellations
You may cancel up to 24 hours before your slot. Same-day cancellations are non-refundable. If you cancel within 24 hours but at least three hours before your slot we can offer a one-time reschedule but no refund. Missed rescheduled slots are non-refundable.
4. Eco-Friendly Cleaning
We prioritise eco-friendly products and equipment. If an eco product does not deliver our cleaning standard we may use a child-safe non-toxic alternative. In rare cases we use an oxygen-based cleaner from a certified eco supplier to lift deep stains or restore whiteness.
5. Repairs & Parts Policy
We carry out minor repairs with care and transparency. Where possible we will use:
- New genuine parts
- If unavailable, refurbished genuine parts
For rare models or discontinued items parts can be harder to source or fit. In these cases we may use compatible parts that are clearly identified and suitable for the repair. We always try our best to find a solution to get your goods working again and if we cannot use a genuine part we will let you know and adjust or discount the service if needed.
All parts used are functional and properly fitted. When using compatible parts we cannot guarantee manufacturer-level performance or durability.
6. Mould Policy
We accept items with mould but this may extend the cleaning process. Please contact us before booking if mould is present.
7. Item Care & Limits
Only items booked in advance will be cleaned. Unbooked items found in your parcel may be quoted separately or left untouched. We aim to restore a fresh clean appearance but scratches, frame damage or heavy wear cannot be removed by cleaning alone. Some deep-set stains like grease may remain despite treatment.
8. Wheel Repairs & Warranty
Our wheel repair service work to the booking term agreement below:
- All paid wheel repairs come with a 3-month warranty, limited to the specific wheel repaired during that booking.
- This warranty covers labour and parts for that wheel only. It does not extend to the other wheels or parts of the pram.
- If you later require a repair on a different wheel (one not serviced in the previous session), this will be treated as a new, separate booking with its own fee.
Understanding Wear Over Time
- By booking a repair, you accept that most buggies we see are already well-used—often from birth through to toddlerhood or handed down between families.
- As a result, the official maximum weight limits set by manufacturers may no longer apply in full. Older frames may experience further wear and strain as your child grows, especially on remaining wheels and bearings.
Preventive Maintenance
- A good way to look after your wheels is to lubricate and oil the bearings regularly.
- While this won’t repair a break, it can significantly extend the life of wheels and bearings that are still in good condition.
9. Product Expiry Recalls & Warranties
We encourage restoring and reusing wherever possible but:
- It is your responsibility to check that your item is safe for continued use.
- You must check whether the product has expired, been recalled or no longer meets legal safety standards.
- Car Seats: Car seats have expiry or use-by dates for safety reasons. Although we may check labels, we expect you to ensure your car seat is not expired or recalled before sending it to us. If your car seat is out of date it must be discarded and should not be used again after cleaning.
- Recalled Items: If your item has been officially recalled by the manufacturer you must deal with them directly. A repair or clean by Pram Shed is not suitable for any product deemed unsafe by the manufacturer or safety authority.
- If your item is under warranty please note our service may void it and we cannot be held responsible.
10. Customer Responsibilities
We are not liable for pre-existing damage. Once your item is returned you are responsible for its safe use and upkeep. We recommend you check it on return and let us know of any concerns within 48 hours. We cannot be held responsible for misuse, neglect or failure to follow manufacturer instructions after return. If an item is not dropped off or collected within the agreed window your service may be delayed or rescheduled. Items not collected within 30 days and without any correspondence will be considered abandoned.
11. Risk & Insurance
We are fully insured for public liability, treatment risk and items in our care. If your item is lost or damaged beyond repair we will offer a like-for-like second-hand replacement or a reasonable alternative.
12. Charges & Payment
All services must be paid in full before collection. Only one discount code may be used per booking. A 10-minute waiting period is included in your collection slot. Delays beyond this may incur a charge. If you need accessibility support please let us know in advance.
Price Changes: Prices for deep cleans, repairs and couriers may change occasionally. This helps keep our small business sustainable for future families who need our services. We reserve the right to update our pricing at any time but the price confirmed at booking will always apply to your order.
13. Use of Service
Our services are for individual use only. Commercial resale or misuse is not permitted.
14. Satisfaction Guarantee
We aim to ensure you are satisfied with every clean. If your item does not meet reasonable cleanliness expectations we will offer a free re-clean. Our Satisfaction Guarantee covers cleaning only. Repairs are covered as stated above.
15. Photography & Marketing
We may use before-and-after photos of your items for training or marketing. No personal information will ever be shared.
16. Brand Independence & Warranty Disclaimer
Pram Shed is an independent parent-to-parent and carer-to-carer cleaning and repair service. We are not an authorised service centre for any brand and have no affiliation with any manufacturer. By booking you agree that your items are assumed out of warranty and you accept responsibility for checking suitability for continued use.
17. Complaints
If you are unhappy with your service please contact us at joanna@pramshed.co.uk. We will do our best to resolve concerns fairly and quickly.
18. Respect & Conduct
As a family-run service we ask that all communication remains respectful. We reserve the right to refuse or withdraw service if we experience threatening, abusive or inappropriate behaviour.
A Note to Our Customers
Pram Shed is a small family-run service, not a large organisation. We put care into every booking and do our best to be flexible and fair. We kindly ask that you remember this when communicating with us and trust that we will always try to help you as quickly and kindly as we can.
By using our services you agree to these terms.