Need Help? We’ve Got You Covered
Below, we’ve compiled answers to frequently asked questions to assist you swiftly. If you don’t find what you’re looking for, feel free to email us at joanna@pramshed.co.uk. As a family-run business, understanding and relating to the challenges and joys of parenting across different childhood stages is at the heart of what we do. We’re here to support you and your family’s needs.
Common Questions
1. What services do you offer?
We specialise in eco-friendly cleaning and restoration of prams, buggies, toys, mattresses, and bikes. Our services range from a Deep Clean to tear repairs and wheel servicing.
2. Do you clean classic and vintage prams?
Yes, we clean classic and vintage prams. However, vintage carriages requiring specialist leather care and restoration are not covered by our standard service. If you’re unsure, email us at joanna@pramshed.co.uk.
3. Can you clean and repair a second-hand buggy?
Yes! We clean all buggy brands and offer repairs for YOYO and Bugaboo buggies. If your second-hand buggy needs some TLC, we’re happy to help.
4. Do you clean bikes?
Yes, we clean bikes and trailers. Please email us at joanna@pramshed.co.uk for details.
5. Do you clean mattresses?
Yes, we clean Moses basket and cot bed mattresses.
6. I can’t find my item on the list.
If your item isn’t listed, please email us at joanna@pramshed.co.uk, and we’ll confirm whether we can clean it.
Cleaning Process
7. How does your cleaning process work?
We use eco-friendly products and professional techniques to provide a deep clean that’s safe for children and the environment.
8. Is your cleaning process safe for children?
Absolutely! We only use non-toxic, child-safe products that are gentle on sensitive skin and allergy-friendly.
9. Do you use chemicals?
No, we only use eco-friendly products and avoid harsh chemicals.
10. Can you remove tough stains and odours?
Yes! Our Deep Clean service tackles tough stains and odours, from food spills to stubborn messes. While we cannot guarantee full stain removal, most will significantly improve.
11. Do you remove scratches and marks?
Superficial marks can be removed, but deep scratches and scuffs may remain.
12. What’s included in the Deep Clean?
A thorough clean of your pram, inside and out, including fabrics, frames, and wheels. Accessories can be added for an extra charge.
13. Can I request only a steam clean?
No, we only offer Deep Cleans. Steam cleaning alone sanitises but does not fully refresh fabric, foam, or structure. Our method ensures the best overall result.
14. Can you dye my fabric?
Yes, we can re-dye black or navy fabrics with the same lining colour to refresh the look of your pram.
15. Do you deep clean mould and mildew?
Currently, we do not offer mould and mildew deep cleans, but we plan to in the future. If you’re unsure, email us at joanna@pramshed.co.uk.
16. My child was sick in their buggy. Can you clean this?
Yes! Please remove any solid debris, bag the buggy in a bin liner, and book your deep clean. If possible, spray down the area with a non-bleach disinfectant before pickup.
17. I have a grease stain from hair oil. Can you remove it?
Grease stains are tricky, but we will spot-treat and hand scrub multiple times to lighten or remove them as much as possible.
Repairs and Maintenance
18. Do you offer repairs as well as cleaning?
Yes! We provide pram repairs and aesthetic enhancements, including:
- Wheel and tyre repairs/replacements (YOYO & Bugaboo)
- Tear and fabric repairs
- Re-dyeing faded fabrics
19. Do you repair YOYO wheels?
Yes! We offer repairs for both shattered bearings and seized axle bearings.
20. Can you repair a tear?
Most likely! Please email us a photo of the tear at joanna@pramshed.co.uk for advice.
21. Can you order spare parts?
Yes, we can order YOYO and Bugaboo spare parts. Contact us for details.
22. Can you check and oil my wheels?
Yes! We’ll also let you know if repairs are needed.
23. Do you lubricate buggy parts?
Yes, lubrication of stiff or squeaky parts is included in our standard service.
Booking and Delivery
24. How do I book a service?
Book online via our website or email us at joanna@pramshed.co.uk to arrange a service.
25. How much is pick-up?
- Free Hackney pick-up
- £30 within 5 miles of E2 8SH
- £40 for locations outside this range
- For areas beyond the M25, email us for a custom quote
26. Do I need boxes or packaging?
No, we are plastic-free! Simply collapse your buggy, and the courier will handle it.
27. How long does the cleaning process take?
- Single buggies: Returned two days after pickup
- Travel systems: Returned three days after pickup
- Thursday & Friday collections: Returned Tuesday evening
28. Can you hold my buggy if the collection date is too early?
Yes! We can hold single buggies and travel systems for an extra day at no cost. Just email us after booking. If you have a sudden appointment, we can reschedule delivery, though it may not be for the next day.
29. Do you offer next-day delivery?
Yes, but only for single buggy Deep Cleans.
30. Can I drop off my buggy?
Yes! Select the self drop-off option at checkout, and we’ll be in touch.
31. Can you pick up from my workplace or nursery?
Yes, just add the address and a contact person when booking.
32. Can I ship my buggy to you?
Yes, email us for shipping advice.
33. Do you collect outside London?
Yes! Email us for a quote.
34. Do you offer call-outs?
Yes, we offer mobile wheel repairs for Hackney postcodes.
35. How many items can I send?
No limit! If you have multiple items, contact us to arrange suitable transport.
36. Do you have a courtesy buggy?
Yes! Courtesy buggies are available for self drop-off wheel repair services.
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