Introduction
Welcome to Pramshed, where we are dedicated to providing eco-friendly cleaning services for your prams, buggies, car seats, mattresses, toys, and children’s accessories. Our goal is to offer you a seamless and environmentally responsible service that meets your needs and expectations. Please review the following terms and conditions carefully to understand our services and policies.
Service Overview
- Collection and Return of Items: Your items will be collected and returned by our dedicated team. For smooth service, kindly prepare your items as outlined here.
Service Commitment
- Eco-Friendly Cleaning: We are committed to using only eco-friendly products for cleaning. While aiming for a chemical-free process, please note that this approach focuses on sanitation and cleanliness within reasonable expectations, without compromising on effectiveness.
- Item Care: We will safely hold your items during the cleaning process. Please note, we only clean items that have been booked in advance. Unbooked items found during processing will be quoted for separately; if no response is received before the cleaning of other booked items, they will remain untouched.
- Mould Policy: We do not accept mouldy items due to health risks and our commitment to eco-friendly practices. Inspect your items for mould before booking and again before pickup.
- Marks and Scratches: Our service focuses on cleaning and sanitising. Prams and accessories often come with wear and tear; we do not fill marks or scratches or refurbish items to a ‘like new’ condition but rather improve the cleanliness and hygiene of each item.
Usage Policy
- Our services cannot be resold or used as an intermediary. Misuse of our services for fraudulent activities, harm to our reputation, or competitive sabotage is strictly prohibited.
Risk and Insurance
- The risk remains with the customer until items are successfully returned. In case of loss or damage during transit, we will replace items with like-for-like second-hand equivalents or a reasonable substitute. Documentation of items pre-dispatch ensures accountability.
Charges and Payment
- Service Charges: Charges are displayed at the time of booking and may change with prior notice. All services must be paid in full before collection, without deduction.
- Discounts: Only one discount can be applied per order, and these may have set expiration dates by us.
- Waiting Time Fees: Included in our service pricing is a ten-minute waiting period for collections to accommodate any minor delays. For extended waiting times beyond this period, additional fees may be incurred to cover the extended service time by our third-party cargo bike courier partners. Disabled individuals requiring special accommodations are encouraged to contact us in advance. These policies ensure we maintain efficiency and fairness in our pricing for all customers.
Cancellations
- Cancellations are permitted up to 24 hours before the scheduled pick-up or drop-off slot. A £33 fee applies due to non-refundable courier bookings.
Quality Assurance
- Satisfaction Guarantee: If you’re dissatisfied with the cleanliness of your item, we will re-clean it if it does not meet reasonable expectations, ensuring you’re satisfied with the outcome.
- Consent for pre and post-service photo documentation is required for quality comparison and to validate the condition of items before and after cleaning.
Complaints
- Should you have any concerns or complaints regarding our service, please reach out to us directly at joanna@pramshed.co.uk. We are committed to addressing and resolving any issues promptly to ensure your satisfaction.
Service Turnaround
- Our aim is a 2-day turnaround. Should there be any delays, we will inform you by the morning of the second day.
Conclusion
By choosing Pramshed, you’re opting for a service that values eco-friendliness, customer satisfaction, and transparency. We’re dedicated to delivering high-quality cleaning while minimising our environmental impact. Thank you for trusting us with your items, and we look forward to serving you with care and excellence.