Pram Shed Terms & Conditions
Welcome to Pram Shed — a family-run, eco-conscious service specialising in the deep cleaning and minor repair of prams, buggies and related children’s items. We’re committed to delivering high-quality, sustainable care while maintaining transparency and fairness. Please read the following terms carefully before booking.
1. Service Overview
Collection & Return
Items may be collected by our in-house team or via a trusted third-party courier, depending on your location and service type.
Customers are encouraged to take clear photographs of their items prior to collection for their own records. We document item condition upon arrival as part of our internal quality assurance.
Orders placed outside our 11-mile collection radius (from E2 9DT) which are booked incorrectly as drop-offs may be cancelled and refunded minus a £5 transaction fee.
2. Service Turnaround
Standard turnaround is 2–3 working days. Please note, we do not operate on Saturdays or Sundays — these are drop-off and collection days only. Bookings made at the end of the week will be returned the following week.
In cases where additional treatment is required (e.g. mould, repairs, or part sourcing), services may take up to 7 days. We will inform you of any expected delays by the morning of the second working day.
3. Cancellations
- Cancellations are permitted up to 24 hours before the scheduled slot.
- Same-day cancellations are non-refundable.
- If you contact us within 24 hours but at least 3 hours before your slot, we can offer a one-time reschedule, but no refund will be issued.
- Missed rescheduled slots are non-refundable.
4. Eco-Friendly Cleaning Commitment
We prioritise eco-friendly products and equipment for all services.
If an eco product does not meet our cleaning standards, we may use a child-friendly, non-toxic alternative. In rare cases, we may use an oxygen-based cleaner from a certified eco-friendly supplier to restore whiteness or lift deep stains.
5. Repairs & Parts Policy
We carry out minor repairs with care and transparency. Where possible, we will use:
- Refurbished original parts
- If unavailable, new original parts
- If neither is accessible due to stock or age, we may use compatible exchange parts that are clearly identified and advertised as capable of meeting repair needs
We ensure all parts used are functional and properly fitted. When using third-party compatible parts, we cannot guarantee manufacturer-level performance or durability.
6. Mould Policy
We now accept items with mould. However, this may extend the cleaning process and we ask that you contact us before booking if mould is present.
7. Item Care & Cleaning Limits
- Only items booked in advance will be cleaned. Unbooked items discovered in your parcel may be quoted separately or left untouched.
- While we aim to restore a clean, fresh appearance, scratches, frame damage, or heavy wear cannot be removed by cleaning alone.
- Some deep-set stains (e.g. grease) may remain, despite multiple treatments.
8. Wheel Repairs
Wheel repair fees are as advertised and include labour, parts and reports.
Pricing will not decrease after booking and will only increase if agreed in advance.
9. Product Expiry, Recalls & Warranties
We encourage restoring and reusing wherever possible. However:
- It is your responsibility to confirm that your item is safe for continued use.
- You must check whether the product has been recalled, expired, or falls outside legal safety standards.
- If your item is under manufacturer warranty or extended cover, please note that our service may void your warranty and we cannot be held liable.
10. Customer Responsibilities
- We are not liable for pre-existing damage.
- If an item is not dropped off or collected within the agreed time window, your service may be delayed or rescheduled.
- Items not collected within 30 days of completion may be considered abandoned and storage charges may apply.
11. Risk and Insurance
We are fully insured for public liability, treatment risk and items in our care.
In the event of loss or irreparable damage, we will offer a like-for-like second-hand replacement or a reasonable alternative.
12. Charges & Payment
- All services must be paid for in full before collection.
- Only one discount code can be applied per booking.
- A 10-minute waiting period is included in your collection window. Delays beyond this may incur a charge.
- Customers needing accessibility support are encouraged to notify us in advance.
13. Use of Service
Our services are for individual use only. Commercial resale or misuse is not permitted.
14. Satisfaction Guarantee
We aim to ensure satisfaction with every clean. If your item does not meet reasonable cleanliness expectations, we will offer a free re-clean.
15. Photography & Marketing Use
We may use before-and-after photos of your items for internal training or marketing. No personal data or identifying details will ever be shared.
16. Complaints
If you’re unhappy with any part of your service, please contact us directly at joanna@pramshed.co.uk. We’re committed to resolving concerns fairly and promptly.
17. Respect and Conduct
As a family-run service operated by just the two of us, we ask that all communication remain respectful.
We reserve the right to refuse or withdraw service if we experience any threatening, abusive, or inappropriate behaviour via email, phone, or in person.
By using our services, you agree to these terms. Thank you for choosing Pram Shed
Pram Shed Terms & Conditions
Welcome to Pram Shed — a family-run, eco-conscious service specialising in the deep cleaning and minor repair of prams, buggies and related children’s items. We’re committed to delivering high-quality, sustainable care while maintaining transparency and fairness. Please read the following terms carefully before booking.
1. Service Overview
Collection & Return
Items may be collected by our in-house team or via a trusted third-party courier, depending on your location and service type.
Customers are encouraged to take clear photographs of their items prior to collection for their own records. We document item condition upon arrival as part of our internal quality assurance.
Orders placed outside our 11-mile collection radius (from E2 9DT) which are booked incorrectly as drop-offs may be cancelled and refunded minus a £5 transaction fee.
2. Service Turnaround
Standard turnaround is 2–3 working days. Please note, we do not operate on Saturdays or Sundays — these are drop-off and collection days only. Bookings made at the end of the week will be returned the following week.
In cases where additional treatment is required (e.g. mould, repairs, or part sourcing), services may take up to 7 days. We will inform you of any expected delays by the morning of the second working day.
3. Cancellations
- Cancellations are permitted up to 24 hours before the scheduled slot.
- Same-day cancellations are non-refundable.
- If you contact us within 24 hours but at least 3 hours before your slot, we can offer a one-time reschedule, but no refund will be issued.
- Missed rescheduled slots are non-refundable.
4. Eco-Friendly Cleaning Commitment
We prioritise eco-friendly products and equipment for all services.
If an eco product does not meet our cleaning standards, we may use a child-friendly, non-toxic alternative. In rare cases, we may use an oxygen-based cleaner from a certified eco-friendly supplier to restore whiteness or lift deep stains.
5. Repairs & Parts Policy
We carry out minor repairs with care and transparency. Where possible, we will use:
- Refurbished original parts
- If unavailable, new original parts
- If neither is accessible due to stock or age, we may use compatible exchange parts that are clearly identified and advertised as capable of meeting repair needs
We ensure all parts used are functional and properly fitted. When using third-party compatible parts, we cannot guarantee manufacturer-level performance or durability.
6. Mould Policy
We now accept items with mould. However, this may extend the cleaning process and we ask that you contact us before booking if mould is present.
7. Item Care & Cleaning Limits
- Only items booked in advance will be cleaned. Unbooked items discovered in your parcel may be quoted separately or left untouched.
- While we aim to restore a clean, fresh appearance, scratches, frame damage, or heavy wear cannot be removed by cleaning alone.
- Some deep-set stains (e.g. grease) may remain, despite multiple treatments.
8. Wheel Repairs
Wheel repair fees are as advertised and include labour, parts and reports.
Pricing will not decrease after booking and will only increase if agreed in advance.
9. Product Expiry, Recalls & Warranties
We encourage restoring and reusing wherever possible. However:
- It is your responsibility to confirm that your item is safe for continued use.
- You must check whether the product has been recalled, expired, or falls outside legal safety standards.
- If your item is under manufacturer warranty or extended cover, please note that our service may void your warranty and we cannot be held liable.
10. Customer Responsibilities
- We are not liable for pre-existing damage.
- If an item is not dropped off or collected within the agreed time window, your service may be delayed or rescheduled.
- Items not collected within 30 days of completion may be considered abandoned and storage charges may apply.
11. Risk and Insurance
We are fully insured for public liability, treatment risk and items in our care.
In the event of loss or irreparable damage, we will offer a like-for-like second-hand replacement or a reasonable alternative.
12. Charges & Payment
- All services must be paid for in full before collection.
- Only one discount code can be applied per booking.
- A 10-minute waiting period is included in your collection window. Delays beyond this may incur a charge.
- Customers needing accessibility support are encouraged to notify us in advance.
13. Use of Service
Our services are for individual use only. Commercial resale or misuse is not permitted.
14. Satisfaction Guarantee
We aim to ensure satisfaction with every clean. If your item does not meet reasonable cleanliness expectations, we will offer a free re-clean.
15. Photography & Marketing Use
We may use before-and-after photos of your items for internal training or marketing. No personal data or identifying details will ever be shared.
16. Complaints
If you’re unhappy with any part of your service, please contact us directly at joanna@pramshed.co.uk. We’re committed to resolving concerns fairly and promptly.
By using our services, you agree to these terms. Thank you for choosing Pram Shed — where care, transparency and sustainability come first.