Pramshed Cleaning Services Satisfaction Policy
At Pramshed, we are committed to ensuring your complete satisfaction with our eco-friendly cleaning services. It’s important to us that you’re delighted with the cleanliness of your items. Therefore, we wish to clarify from the outset that instead of offering refunds, we provide a robust re-clean guarantee. This approach is designed to directly address any concerns you might have with the service quality, ensuring your expectations are fully met.
Our Re-clean Guarantee
- Validity Period: Our commitment to your satisfaction is reflected in our 30-day re-clean guarantee following the service date. If you find the cleaning outcome less than satisfactory, please get in touch within this timeframe.
- Eligibility Criteria: For an item to be eligible for a re-clean, it must have undergone our cleaning process, and any dissatisfaction should be communicated on the day the items are dispatched back to you. We will then review the item against its pre-service photographic records to evaluate the necessity of a re-clean.
- Procedure for Re-clean: If a re-clean is deemed necessary upon assessment, we will organise for your item to be collected and re-cleaned at no additional cost to you. You will be informed of the collection date in advance.
- Exclusion from Refunds: We emphasise that refunds are not part of our policy. Our focus remains on rectifying any service shortfalls by ensuring the re-clean aligns with both our stringent standards and your expectations.
Exclusions and Conditions
- Non-Eligible Items: Items that have been modified or utilised in a manner that affects their condition after our cleaning process are not eligible for the re-clean guarantee.
- Wear and Tear: Our guarantee does not extend to addressing wear and tear or existing damage. Our services are strictly limited to cleaning and sanitising.
How to Contact Us
Should you wish to utilise the re-clean guarantee or if you have any queries regarding our cleaning service, please contact us at joanna@pramshed.co.uk. Our team is here to ensure your complete satisfaction and is dedicated to resolving any issues promptly and effectively.